Carphone Warehouse selects Site Intelligence for its industry experience and the development potential of its software, VBIS

The UK’s leading online web analytics company, Site Intelligence, has designed and delivered a bespoke web analytics solution for Carphone Warehouse - Europe's largest independent mobile communications retailer. The software is providing in-depth analysis of the firm’s online performance while tracking the profitability of its web based marketing initiatives.

VBIS (Visitor Behaviour Information System), the industry-leading software platform from Site Intelligence, has been installed at the Carphone Warehouse Support Centre in Acton, London. Its powerful analytical and reporting capabilities are enabling the firm to rapidly and cost-effectively transform business data into relevant, intelligible and actionable management information.

Andy Harding, Head of eCommerce at Carphone Warehouse, said, “We chose Site Intelligence on the strength of its people, the quality of its analytics package and the system’s scalability and development potential. We had a previous web analytics system in place, but had become very disappointed with the level and type of data it provided. It gave us little real insight into customer behaviour patterns, and results were delivered as a weekly 150 page document which was becoming increasingly difficult and time-consuming to interpret.”

For high profile businesses such as Carphone Warehouse, website performance is crucial to brand perception and the customers’ confidence in buying online. Business critical data provided by the Site Intelligence solution will enable the firm to maximise its customer offerings by developing a greater understanding of user behaviour and interaction with the website.

Harding continued, “Site Intelligence’s analysis tool will ensure that we identify and effect changes to our web content and navigational tools in line with our customers’ needs. It will enable us to continue building solid relationships with our customers and make truly informed commercial decisions across the business.”

Carphone Warehouse plans to use the VBIS web measurement system, a fully flexible and configurable solution, to measure the success of its online marketing campaigns. The solution will also be used to compare existing content with new and rewritten areas of the website, to measure its efficacy and usability.

Harding concluded, “The influx of many smaller retailers to the industry has dramatically increased the competition for market space, and as a result online marketing and pay-per-click campaigns are expensive. VBIS will enable us to identify the most effective campaigns; how to allocate our budget for the best results, and ensure that they deliver return on investment. It really has provided us with the perfect tool to manage every aspect of our business using real and actionable data. We believe the system will deliver many long-term benefits, and anticipate a long and successful partnership with Site Intelligence.”

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Notes to the Editor:

SITE INTELLIGENCE LTD
Site Intelligence is a market leader in web analytics, providing a range of enterprise level products and services that deliver a measurable and quantifiable return on investment for online marketing and e-business initiatives.

The highly adaptable core application, VBIS (Visitor Behaviour Information System) is available with standard tools or can be tailored to fit precisely to customers needs, and transforms online business data into accurate, adaptable and actionable information - enabling customers to gain the insights they need quickly and cost-effectively.

Site Intelligence products and services are used by organisations across a wide range of industry sectors and span all types of website, including transactional e-commerce sites, brand communication channels and portals, online publishing, extranets and intranets. Visit www.site-intelligence.co.uk for more information.