Customer Intelligence for Business Analysts

Work with rich, unaggregated data.

A big difference between the VBIS Multi-Channel Customer Intelligence solution and other offerings is the flexibility to ask any question, any time.

That’s because other many ASP-based solutions aggregate your data into a flattened meta file. This has two disadvantages: One, you can’t drill down to individual transactions in an aggregated overview. Two, you need to define your business reports in advance.

Not so with Site Intelligence. Our granular database maintains rich information. So you’ll know that on Tuesday, March 3rd, two years ago, Mrs Smith put Product A in her website basket ... then took it out ... then phoned your call center ... before finally buying Product B in store.

Get new insights into customer behavior

Multi-channel customer intelligence gives a 3D view of customers. By combining your online, call center and in store metrics, Site Intelligence delivers an incredibly clear picture of customer behavior.

As an analyst, you'll find that the breadth and depth of data you get from Site-Intelligence is exhilarating. Suddenly you can see subtle relationships between the different ways customers interact with your organization. You'll also be able to drive measurable benefits with powerful new segmentation and profiling capabilities.

And because our solution keeps such granular, unaggregated data, you'll have 20:20 hindsight as well. If you're asked to create new reports from past customer behavior, the data will be there to support your objectives.

Analytics, the way you want it.

If you go to our Solutions page you'll see that we have numeorus specialized products and optional modules which enable you to leverage the maximum value from your Multi-channel data. You'll be able to create anything from high-level dashboards through to carrying out precise IP geo analyzes from our range of products.

We haven't forgotten the tools you already use either. Our Excel Plugin gives you a simple way to stream real-time Multi-channel data into your current and future Excel worksheets.

Thanks to a combination of 3D data from your online, on phone and in store silos, plus our flexible data-viewing products and modules, you'll be able to analyze customer behavior with unprecedented accuracy. The quality of underlying data will also give you greater reassurance when creating predictive analytics.

Find out more about 3D customer intelligence. Free consultation.

Want to see how Multi-Channel Customer Intelligence could fit into your business? 

Contact our free Consultancy Representative right now.